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Frequently Asked Questions

Are your cleaning materials safe for kids and pets?

Absolutely everthing we use is green friendly.

How long do your carpet cleaning jobs take to dry?

Two hours. By the time we finish cleaning a second room, the first room is already dry. However, our express drying is fairly loud.

What if a spot comes back?

Call us! If the spot was treated by the homeowner with Resolve, Oxiclean, etc, and the spot comes back after we clean it, we will come back and treat the stain for free. If the stain was 100% removed and came back a couple of days later, we can remove the stain 100%.

What areas do you cover?

Carpet cleaning: all Ozaukee County and Washington County. That includes Port Washington, Saukville, Belgium, Grafton, Cedarburg, Thiensville, Mequon, Fox Point, Shorewood, and River Hills.

Restoration: anywhere within a 1.5 hour drive of our Grafton office. That includes Milwaukee County, Ozaukee County, Washington County, Menomonee Falls, Brown Deer, Mukwonago, Manitowoc, Oshkosh, Kenosha, Racine, Fond du Lac, New Berlin, and more! Give us a call if you have any questions about our service areas.

Biohazard/trauma: we will drive up to three hours from Grafton for trauma jobs. That includes cities in eastern Wisconsin and northern Illinois, including Milwaukee, Madison, Green Bay, Appleton, Oshkosh, Rockford, Chicago, Naperville, and Janesville. Just give us a call!

Do you clean furniture?

Yes, we do!

What kind of cleaning method do you use?

We use truck mounted steam cleaning.

What are the benefits of hiring a local business?

We can save you a lot of money on travel and accommodation expenses. We have given estimates to individuals who were charged four times as much for the same job by out-of-state companies! If you hire locally, you don't have to pay travel fees or rent hotel rooms for the night.

Do you give free estimates?

For certain jobs we give free quotes. Joe will spend 1-2 hours educating the customer about the task. He wants to make sure the homeowner can understand the process to give them peace of mind and feel secure. Sometimes Joe will charge to go check out the situation. However, the cost a customer might pay for the estimate is taken off their bill if they choose to hire P&R. It’s a win-win. Joe is certified and knows what he's talking about. If you're interested in getting an estimate from us, give us a call at 262-375-9623!